Orders & Shipping
Pedal Mafia is proud to offer FREE SHIPPING over $50 on all United States orders, we are dedicated to bringing you the best products we can - as quickly as we can. We're an Australian company with an International warehouse and we utilize the services of DHL, Aus Post and UPS shipping for all Worldwide orders. Placing our trust in these companies means that sometimes things can occasionally go wrong - here are a few things we look out for when packing orders.
Correctly addressing orders
We endeavor to address orders with the information given at the time of purchase, if a zip code or suburb is entered incorrectly this can create delays with the shipment.
We shop from a centralized location
This means that your shipment will have to cross borders on its way to you - this means shipping times may vary state by state.
If you have any questions about your order, feel free to contact us.
When sending orders internationally, we're required to declare the contents and value of the package for export purposes. Every country treats international purchases differently so we recommend you check out any local laws or costs that may be applicable when buying from Pedal Mafia.
We do our best to communicate with shipping vendors to track your items and make sure they arrive on time. We're still structurally a small business, so please allow 1 - 2 business days between placing your order and it being packed and sent, allowing an extra day when ordering on the weekend.
Custom Clothing/Made to order
Pedal Mafia will strive for a 4-6 week turnaround on all custom orders from the point of design confirmation. The customer accepts that some delays out of Pedal Mafia's control can arise, which may occasionally delay shipments beyond this timeframe. In the event that this happens the customer will be duly notified.