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FAQ's

Shipping

How much is shipping?

Pedal Mafia is pleased to offer FREE SHIPPING for all United States orders over the value of $99. All orders below $99 will be subject to carrier rates.

How will my shipment be delivered?

Pedal Mafia enlists the services of AusPost, DHL and UPS for all United States and Worldwide orders.

What happens if I enter the wrong address?

Things happen. Please don't hesitate to contact us immediately and one of our friendly staff will assist you in updating the address.

Order and Returns

How do I track my order?

A tracking number will be supplied at the time of fulfillment on all orders. Please allow up to 48hrs for the couriers to receive the package.

I haven't received my order.

We recommend checking the tracking number supplied with the order. In the case of a lost or stolen package by the courier, Pedal Mafia assumes no responsibility for the goods. If this happens, please contact us and we will help you back on the road as quick as possible

How can I return an item?

Please contact us first! Products for return or refund must be returned within 14 days of purchase receipt. Items must be in as-new condition with original tags still attached in their original packaging. We can't accept garments that have been worn or washed, we also don't accept returns on sale or end of line items.

Payments

What payment types can I use?

We accept all Credit & Debit cards, Shop Pay, Paypal, Klarna, Affirm and Quadpay.

Can I pay with a Gift Card?

You sure can! Gift cards are made to be used. If your order equals more than the Gift Card amount don't worry, the gift card will be applied to the order and the remaining balance will be shown.

Has my payment gone through?

You will receive an email or text message confirmation as soon as payment has successfully gone through. *Please note some carriers can block text messages, it's always safest to provide emails with your order.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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