Returns & Exchanges
Standard Return Policy for Refunds: Any products purchased from Pedal Mafia may be received by our warehouse within 14 days from the date of delivery for a full refund for original purchase amount (less shipping cost). All returns must be returned in new original condition, including manufacturer packaging, tags attached, documentation and any accessories. If the return is received outside the 14 day policy a gift card will be issued for the return. To ensure a speedy refund, follow these guidelines when packaging your return item(s):
- All items must be returned in their original condition-This means that items should be unworn, unwashed, free of any stains, tears, scuffs or smells (i.e. smoke, pet hair, coffee stains)
- Items must be returned in the original packaging with any/all manufacturer tags attached and accessories
- Please be sure to email us prior to returning anything, we need to know your return is on the way to keep an eye out for it! We will also advise you the best address to send your return to.
Customers are responsible for return shipping charges.
Our easy exchange policy is simple. Just return the items you don’t want using the normal returns process. At any time, simply place a new order for the new product(s) you want to purchase.
Additional Details about Returns:
Customers are responsible for the cost of return shipping. Processing your return for a refund can take 2 to 3 weeks depending on the issuing bank processing time.
All returns are processed on Friday of every week, so hang tight that confirmation is on the way!
Upon arrival, inspect your shipment carefully. If there is any loss or damage, please contact customer service immediately.
- We will request some pictures or other documents including all the requested information which must accompany your return.
- Once we receive the product(s) into our system (usually 3-5 business days), we will credit your account. Please allow 7-10 business days for a credit to post to your account.
- Refunds on returned items will be issued in the same payment form and the same account as tendered at the time of purchase..
- Pedal Mafia will refuse items returned in unsalable or used condition.
- We cannot accept returns for purchases made outside the Pedal Mafia website.
- All sale (including Black Friday Cyber Monday) and discounted item purchases are final. No refunds, exchanges or store credits will be offered on sale items.
- Shipping fees are non refundable.